Product information
Please note all orders are processed pending item availability and credit card verification (for first time international orders). You will be contacted if there are any issues with your order.
All items are made-to-order (except items mentioned on our ready to ship page). All items require approximately 10 working days to be produced. If you need an order by a specific date, please contact us mailto:customercare@joannadahdah.com. We would be happy to assist you.
For items that are in stock and ready to ship, processing may take up to 3 business days. As soon as your order is shipped, you will receive an automated email with tracking information.
Once the package is delivered to the courier company, Joanna Dahdah Ltd Cie will not be held accountable for any delays in delivering the order.
If you are in a hurry to receive your order, we suggest you shop in our Ready to Ship section or purchase a Gift Card.
We ship internationally; the shipping fee will be calculated at check-out. Any taxes or customs duties incurred are covered by Joanna Dahdah ltd cie. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange. Some exceptions may apply.
No returns will be accepted for any special orders, customized or engraved pieces.
All fine jewelry orders are shipped insured and require a signature upon delivery.
If your order has shipped you will receive an automated email with your tracking number. You may also reach out to mailto:customercare@joannadahdah.com for an update.
Fine jewelry should last a lifetime with proper care. Here are a few tips to ensure your jewelry stays in perfect condition.
When cleaning your jewelry at home, brush it with a very soft brush (such as an old toothbrush) in lukewarm soapy water and dry it off with a soft cloth.
Keep your jewelry well away from chemicals, especially chlorine. Additionally avoid exposing your jewelry to hair spray, perfume and nail polish remover which can cause discoloration and deterioration of gold as well as dull enamel. Bathe and apply lotion before putting your jewelry on.
Take your jewelry off before sleeping, cooking and exercising to avoid it being hit, scratched or twisted.Even diamonds can chip if they are hit at the right angle. Mishandled jewelry may lead to the loss of a stone or even an entire piece.
Make sure your chains are fastened and individually stored to avoid tangling.
Store your jewelry in its original packaging away from sunlight, excessive heat and damp conditions.
