Terms & Conditions

JOANNA DAHDAH SARL is a lebanese limited liability company, organized and existing under the Laws of Lebanon, registered at the Commercial Register of Beirut under the number /1012552/, having it address registered at _Hermitage Building, Furn El Hayek, Ashrafieh Lebanon.

The purchase of products online is governed by the Terms and Conditions hereinafter set forth (the “Terms and Conditions”). The Terms and Conditions are to be carefully read before placing any orders on joannadahdah.com. We recommend always keeping a copy thereof for future reference.

TERMS AND CONDITIONS OF USE

1. Accessing the Website

We grant you limited access to the Website for the purpose of purchasing products either by setting your own account or as a guest.
If you choose to set up your own account on the Website, you are required to provide information about yourself that are true, accurate, current and complete in all respects. Any modification of and/or addition to such information should be immediately notified to us at the following e-mail address [●]@joannadahdah.com Moreover, you should make sure that all the information related to that account, such as the username and the password, remain confidential. You shall not disclose this information to any third party. Any failure to abide by this provision will leave us with no other alternative but to disable your account without any prior notice.
The use of Joanna Dahdah SARL website is subject to the terms and conditions set forth below. Your use of this site or your placement of an order indicates your acceptance of these terms and conditions. Therefore, Joanna Dahdah SARL recommends reading those terms carefully before using its website. We reserve the right to make changes to this site and these terms and conditions at any time without notifying its users. Your continued use of this site following the posting of changes or modifications to these terms and conditions will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site. If you do not comply with this Agreement at all times when using this site, Joanna Dahdah SARL reserves the right to deny or restrict your access to this site. From time to time, we may suspend or partially or fully restrict the access to the Website for maintenance and updating purposes.The terms and conditions of this Agreement shall apply regardless of the means by which Joanna Dahdah SARL website was accessed, including, but not limited to, through the URL address, electronic mail, or links from other sites.

2. Intellectual Property

All texts, graphics, button icons, images, audio clips, and software (collectively, referred to as “Content”), belong exclusively to Joanna Dahdah SARL or its affiliates. The collection, arrangement, and assembly of all Content on this Site (the “Compilation”) belong exclusively to Joanna Dahdah SARL or its affiliates. All software used on this Site (the “Software”) is the property of Joanna Dahdah SARL, its affiliates or its Software suppliers. The Content, the Compilation and the Software are all protected international copyright laws. joannadahdah.com, Joanna Dahdah SARL and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of Joanna Dahdah SARL, its affiliates, suppliers, or third parties. The use of any of our trademarks or service marks without our prior express written consent is strictly prohibited. You shall not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion in the customer’s mind. You shall not use our trademarks or service marks in any manner that disparages or discredits us. You shall refrain from using any of our trademarks or service marks in meta tags without prior explicit written consent.

Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right in any circumstances to make any copies or adaptations of any of those Goods.

3. Use of materials on this website

Joanna Dahdah SARL has created this website to provide information for user’s personal use only. Any attempt to gain unauthorized access to Joanna Dahdah SARL’s computer systems is prohibited.

Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser for the restrictive purpose of shopping for personal items sold on this site or placing an order on this site and excluding any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance in writing. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

You must not use the Website in any way that causes or is likely to cause the Website or its access to be interrupted, damaged or impaired in any way.

Except as permitted in the paragraph above, you must not reproduce, duplicate, copy, sell, resell or exploit, for any commercial purpose without our express written consent, any portions of the Website… We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under international law; or (c) includes any bugs, viruses, worms, trap doors, or other harmful code or properties.

You must not intentionally introduce viruses, Trojans, worms, logic bombs or other technologically harmful materials into the Website. Moreover, you shall not try to gain unauthorized access on the Website, the server or any computer the Website is linked to.

Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and deemed constitute criminal offences which shall give us the right to take the necessary measures and waive the confidentiality as to your identity and information.

4. External Links

You may link your website to the Website home page provided you do so without any prejudice to the Website reputation or the Website owners and without suggesting in any way a form of association, partnership, joint venture or approval from our side, unless otherwise expressly agreed between us.

In case of misuse of the Website home page link, we reserve the right to terminate the link permission without any prior notice.

The Website may on another hand include links to other websites or other Internet sources. We are not responsible for the availability of such external websites and cannot control these websites and/or external sources nor endorse such websites or their contents. Hence, we cannot be held responsible for those websites or external sources. Therefore, we decline any responsibility for the contents, advertising, products, services and any other material available on or branching off those websites and external sources. Moreover, we cannot be held responsible for any direct or indirect damage or losses deriving from the use or from having trusted the contents or goods and services available on those websites or external sources.

Users’ communications

By using joannadahdah.com website, or by sending e-mails, text messages, and other communications from desktops or mobile devices to us, users are communicating with us electronically and therefore consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through any other Joanna Dahdah SARL service, and you can retain copies of these communications for your records. Joanna Dahdah SARL may use text messaging to communicate with you about pending orders, orders, inquiries or other transaction-related interactions that may be initiated by you. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

6. Service Interruption and Typographical Errors

We will do our utmost to ensure that our services will be uninterrupted and that the transmission will be error-free. However, due to the nature of the internet connection and the internet service, this cannot be guaranteed.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price,whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the incorrect price within a reasonable time period.

7. Disclaimer and Limitation of Liability

EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. NEITHER JOANNA DAHDAH SARL, NOR ITS AFFILIATES, THIRD PARTY INFORMATION PROVIDERS, NOR OTHER CONTENT PARTNERS MAKE ANY GUARANTEE REGARDING THE ACCURACY, CORRECTNESS, TIMELINESS, SEQUENCE, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION OR CONTENT PROVIDED BY JOANNA DAHDAH SARL.

ADDITIONALLY, THERE ARE NO WARRANTIES AS TO THE RESULTS OBTAINED FROM THE USE OF THE INFORMATION. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF joannadahdah.com IS DOWNLOADED AT THE USER’S OWN RISK. THE USER WILL BE SOLELY RESPONSIBLE FOR, AND ASSUMES THE ENTIRE COST OF, ALL NECESSARY SERVICING, REPAIR, OR CORRECTION IN THE EVENT OF ANY DAMAGE OR LOSS DUE TO CONTENT, DOWNLOADS OR ANY OTHER MATERIAL OR INFORMATION THE USER OBTAINS FROM Joanna Dahdah SARL .

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR THE PURCHASE OF ANY ORDER, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SOLE AND MAXIMUM LIABILITY FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) ARISING FROM ANY PRODUCT SOLD ON THE Joanna Dahdah SARL SITE SHALL NOT EXCEED THE PRICE OF THE PRODUCT ORDERED.

8. FORCE MAJEURE

We will not have any liability if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of God, riots, pandemic, terrorism, war, strikes, and restrictions of any government or difficulty in obtaining materials and/or labour issues. In any of these circumstances we reserve the right to delay, cancel or, at our discretion, any of the orders.

9. Remedies

You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.

No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees and expenses.

No instance of waiver by us of our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.

Shipping | Delivery

How do I know if the product I ordered is available?

Once you have finalized your order on the site, after having entered your payment information, the order is accepted and you will then be charged. All products featured on the website are available for purchase. What differs is the shipping timeframe. If the product is physically available in stock, then we will be able to ship the product upon reception of the order. If the product is listed available enabling a “backorder”, we will inform you of the amount of time we will need to put the piece into production then ready for delivery. In any case, all products listed on the website are subjected to a potential sale.

Who is in charge of product delivery?

The moment we confirm the availability of the product, we immediately receive the contact details of the buyer and are responsible for packaging and preparing the product for delivery so that our transporter can come to collect the package. The buyer will then receive an email from Joanna Dahdah SARL indicating the name of the transporter, the tracking number, and the approximate delivery date. The buyer can then follow their order through the tracking number provided.

What are the estimated delivery times?

The delivery times vary based on the products and the number of days necessary for us to prepare the product for pick up by a transporter. We specify the number of days needed for each product in product detail section. Therefore, when you place an order on the site, you will always know how many days it will take for your product to be delivered to you, noting that delivery time means number of days necessary for the manufacturer to confirm availability of the product and prepare the product for pick up by the transporter in addition to the estimated shipping time.

What are the shipping costs?

The shipping costs are the responsibility of the buyer and are calculated according to a fee schedule that takes into account the dimensions and weight of the product as well as the country of delivery. Accordingly, these shipping costs are to be added to the price of the product.

Do I have to pay import taxes when I have a product delivered to me?

Based on your delivery address, different tax rules and other fees may apply. If you are shipping to yourself from a foreign country, you may be required to pay import duties when you receive your products. The country in which the product is indicated on the invoice. We cannot control these fees and we cannot predict their amounts. You will be responsible for paying these taxes and import duties that are not included. Please contact your local customs office for more information before placing your order.

Am I protected in case there is a problem with delivery?

Product Not Received: the product was not received by the buyer.
Incorrect Product: the product received doesn’t correspond with the ordered product.
Damaged Product: the product arrived damaged or broken.

In the event of Product Not Received, Incorrect Product or Damaged Product, the buyer may file a complaint to Joanna Dahdah SARL within five (5) days following receipt of the Product with supporting evidence. Depending on the situation, the buyer will benefit from an exchange of the Product or a reimbursement.

11. Returns, Refunds and Exchanges

Can I return a product if it does not suit me?

Only Incorrect Products or Damaged Products can be exchanged upon submission of evidence.

Details on how to exchange an item or cancel a contract and return the product are provided on our Hotline number avaible on the Website. When approved, Joanna Dahdah SARL does not take title to returned items until the item arrives at the appropriate location.

What do I pay if I return a product?

So long that the return is made for Incorrect Products or Damaged Products, the packaging cost and the shipping fees will be settled by Joanna Dahdah SARL.

How can I return my product?

After agreeing to send the product back, an address will be provided to you to where the item will be returned by our transporter.

How will I be refunded?

Unless the return is made for Incorrect Products or Damaged Products, refunds are not permitted on joannadahdah.com. If you choose to purchase from our Website, you accept that your product cannot be refunded but only exchanged provided the abovementioned terms.

PRIVACY POLICY

Joanna Dahdah SARL has established its Privacy Policy in respect of the confidentiality of its clientele. Joanna Dahdah SARL is committed to protecting your privacy. This privacy policy discloses the types of information Joanna Dahdah SARLgathers and how it uses this information. These privacy practices apply to this website only. The primary goal in collecting personal information is to provide you with a more personalized experience by providing you with the best and most useful content and services.

Joanna Dahdah SARLmay only use the information you provide on the Site or through the Services in accordance with this section. The privacy policy only applies to information collected via the Site, email, telephone, electronic devices and other interactive services.

Joanna Dahdah SARLwill not use your personal data for unsolicited communications and will not sell, rent or otherwise make available any personal data submitted to it to any third parties except for legal advisors or where so required by law or a court decision. Joanna Dahdah SARLwill use its best endeavors to ensure that such data is kept secure at all times. In all cases and on request, Joanna Dahdah SARLwill remove users’ personal information from its database, thereby cancelling users’ registration to any of Joanna Dahdah SARLservices. Users are also advised that upon written request they may inspect their personal data and/or request that information about them be corrected, amended or deleted.

In respect to all data and information collected on its Site, Joanna Dahdah SARL shall comply with the data privacy laws and regulations as applicable in any of the countries in which it provides its Services.

Information Collected

Joanna Dahdah SARL collects personally identifiable information when you use the Site or the Services. This personally identifiable information may be used strictly to:

– communicate with you;

– verify your identity in order to allow access to your account;

– process transactions and billing exclusively related to the products;

– respond to your inquiries;

– send you important information regarding the Site or Services;

– comply with laws and regulations;

– send you marketing communications that may be of interest to you;

– undertake administration of and troubleshooting regarding our system; and

– proceed with any payment that you shall make or receive in connection with your account and the Services you have purchased.

Joanna Dahdah SARL will not disclose or sell your personally identifiable information without your consent. Nevertheless, third parties who provide technical support to Joanna Dahdah SARL may need access to such information, and we shall ensure that they are not permitted to disclose such information.

Joanna Dahdah SARL also collects information that is not personally identifiable information (type of browser, access time, pages viewed, IP address, operating system, etc.). Joanna Dahdah SARL may edit and publish statistics made from this information, or share them with third parties, without including any personally identifiable information.

Joanna Dahdah SARL may also gather information from other sources in order to combine it with information collected through the Site and Services.

Joanna Dahdah SARL reserves the right to release non-personally identifiable information collected in aggregate.

Data Transmission and Storage

While Joanna Dahdah SARL uses encryption to protect sensitive information transmitted online, Joanna Dahdah SARL also protects your information offline. Only Joanna Dahdah SARL employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which Joanna Dahdah SARL stores personally identifiable information are kept in a secure environment.

Joanna Dahdah SARL shall exercise reasonable endeavors in protecting the sensitive information transmitted online, thus cannot guarantee the security of the collected information, including personally identifiable information. By using the Site and/or the Services, you acknowledge and agree that Joanna Dahdah SARL makes no guarantee with respect to such security, and that you shall use the Site and Services at your own risk.

Use of Cookies

Your Internet browser has a feature called “cookies” which stores small amounts of data on your computer about your visit to this Site.

Joanna Dahdah SARL uses cookies to help enhance your experience on the Site. Cookies are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a computer network; said files are sent to and stored on your computer, smartphone, or other device for accessing the internet, whenever you visit a website. Cookies allow a website to recognize Users’ devices and collect information. No personally identifiable information is stored in Joanna Dahdah SARL’ cookies.

You do not need to have cookies turned on to visit most of this Site, although active participation in certain areas of this site may require cookies. Cookies alone do not reveal to Joanna Dahdah SARL your identity unless you specifically consent to give Joanna Dahdah SARL personally identifiable information in which case, the Company may use the information to enhance the services it grants to you. You may select not to allow cookies to be collected by adjusting your settings on your browser. Joanna Dahdah SARL may use technologies, including electronic images known as Web bugs–sometimes called transparent GIFs, clear GIFs, or beacons–that allow the Company to track general user traffic patterns. The Company also automatically receives and records information from servers and from your browser, including your IP address, the time of your visit to pages on this site, and information about pages you visited.

Joanna Dahdah SARL uses cookies and tracking technologies in a variety of ways, including: Keeping count of return visits to our site or our advertisers’ or partners’ sites, accumulating and reporting anonymous, aggregate (data collected in mass), statistical information on Site and advertisement usage determining which features the overall user population likes best. Joanna Dahdah SARL allows other companies that are presenting advertisements on this site to use tracking technology on your computer. Joanna Dahdah SARL does not give any personally identifiable information to them as part of this relationship. Unless you visit the Site of these companies and provide them with personally identifiable information about yourself, these tracking technologies won’t reveal your identity to those advertisers. Joanna Dahdah SARL’s advertisers’ use of tracking technology is subject to their own privacy policies.

Joanna Dahdah SARL uses the information collected about you to improve the design and layout of this Site, to occasionally notify you about important functionality changes to this website, to notify you about new services and special offers we think you will find valuable and to customize the advertising and content you see and hear on the site. Joanna Dahdah SARL does not sell, trade or otherwise transmit your personal information to non-affiliated third parties, unless Joanna Dahdah SARL believes, in good faith, it would be necessary to (i) comply with applicable law, (ii) enforce the terms of this User Agreement, (iii) protect the rights, property or safety of Joanna Dahdah SARL, its users or others. By using this website, you consent to the collection and use of your personal information as described above. If the Company changes its privacy policy, it will post those changes on this page so that you are always aware of what information is being collected, how it is being used, and under what circumstances it will be disclosed.

Users may also opt out of receiving notices and newsletters, by clicking the unsubscribe button found at the bottom of the newsletter.

Applicable Law

By using this site, you agree that the laws of the Republic of Lebanon, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and Joanna Dahdah SARL’s Privacy Policy as well as any dispute of any sort that might arise between Joanna Dahdah SARL and its Users.

Disputes Settlement

Any dispute or claim relating in any way to your use of this site, or to any products or services sold or distributed by Joanna Dahdah SARL or through Joannadahdah.com or Joanna Dahdah SARL’s Privacy Policy will be finally submitted to the exclusive jurisdiction of the competent courts of Lebanon.

Risk of Loss and Ownership

14.1 All items purchased from Joanna Dahdah SARL are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If you have agreed to collect the product from us, the risk in this product passes to you on collection (or 7 days after the agreed collection date if you have not collected the product by then).

14.2 Ownership of all the products remains ours until full payment of all the amounts due to us, including delivery charges. You will be responsible for the safe custody and insurance of all the products in your possession.

Product Descriptions

Joanna Dahdah SARL attempts to be as accurate as possible. However, Joanna Dahdah SARL does not warrant that product descriptions or other content on its website is accurate, complete, reliable, current, or error-free. If a product offered by Joanna Dahdah SARL itself is not as described, your sole remedy is to return it in unused condition.